Domain change notice: Please login with our new domain www.tripncare.com instead of www.placidtripncare.com.

FAQ

FAQ
1.Q. How do I register to become anauthorized travel agent of Placid Tripncare Travels Pvt. Ltd.

A. To become anauthorized travel agent of Placid Tripncare Travels Pvt. Ltd costs nothing. Simply click on the ‘Agents menu and complete the form Register as Travel Agent' button at the below of this page, and within a short period you'll receive a welcome email. Our admin team will verify the documents and activate your accounts soon. Please use your email and password to login in the page.

2.Q. How do I register to become anauthorized distributorof Placid Tripncare Travels Pvt. Ltd.

A. To become anauthorized distributor of Placid Tripncare Travels Pvt. Ltd costs nothing. Simply click on the ‘Distributormenu and complete the form Register as Distributor' button at the below of this page, and within a short period you'll receive a welcome email. Our admin team will verify the documents and activate your accounts soon. Please use your email and password to login in the page.

3.How do I register to have anauthorized Corporate Accountof Placid Tripncare Travels Pvt. Ltd.

A. To have anauthorized Corporate Accountof Placid Tripncare Travels Pvt. Ltd costs nothing. Simply click on the ‘Corporate menu and complete the form Register as Corporate' button at the below of this page, and within a short period you'll receive a welcome email. Our admin team will verify the documents and activate your accounts soon. Please use your email and password to login in the page.

4.Q. Can I change my user name and password?

A. Each user name has a unique identity and cannot be changed. However, should you want to change your password you can do this by selecting 'Account Settings' from the drop down menu next to your name (top right corner of the page) and clicking on the 'Agency Details' tab.

5.Q. Can I create a sub agent network under my name and transact with the same amount?

A. Yes, we have given this facility under branch/ user management in Account management option on the tool. All traction will come under master user name and master can see all the transactions but sub user can’t see the details and they can only those transactions which are done by them.

6.Q. How is Placid Tripncare Travels Pvt. Ltd different from other online travel portals?

A. Placid Tripncare Travels Pvt. Ltd is India's leading B2B travel portal. We offer a wide range of services to our partners, enabling them to serve their customers efficiently, with the right pricing and inventory.

7.Q. What should I do if I forget my password?

A. On the home page, underneath the 'Login' button, you'll see 'Forgot Password?' Just click on that, enter your user name or e-mail ID, and we'll e-mail a link from where you can select a new password.

8.Q. What benefits do partners of Placid Tripncare Travels Pvt. Ltdget?

A. As well as vast hotel and flight inventories, and around the clock customer support, you will also benefit from discounts on sales of air tickets, hotel reservations, holiday packages, rail tickets, bus ticketsand other travel services.

9.Q. As a travel agent, can I add my own service fee?

A. Yes, you can. Just go to 'Account Settings' and in the 'Preferences' tab you can set the service fee for each airline, and for domestic and international hotels.

10.Q. What payment methods can be used to purchase Placid Tripncare Travels Pvt. Ltd products through the portal?

A. You can make payments using credit cards, debit cards, wallet, mobile banking, net banking, cheques, demand drafts, pay order or cash and EMI .

11.Q. Where in the Placid Tripncare Travels Pvt. Ltd portal do I make payments?

A.To make a payment to your account, you need to click on 'Make Payment' in the 'Accounts' drop down menu. This will take you to a page where you can quickly and easily pay any amount into your account.

12.Q. How safe is my credit card information when used on Placid Tripncare Travels Pvt. Ltd?

A. Completely safe and secure. All transactions on www.placidtripncare.com are protected by SSL (Secure Sockets Layer). This is a secure encryption technology provided by VeriSign, the leaders in the field of internet security.

13.Q. Can I hold a booking prior to confirming it?

A. Yes, you can hold a booking as per rules of flight, hotel, train, bus etc.

14.Q. How do I produce an e-ticket for my customer?

A. You can request a copy of e-tickets that have been booked at any time via the Placid Tripncare Travels Pvt. Ltd portal. Simply access the ticket queue, from where you can print it out or make a request for it to be e-mailed to you.

15.Q. From where can my customer get their boarding pass?

A. Boarding passes are given to customers at the time of check-in. Ensure they take their e-ticket and one form of identification with them when travelling.

16.Q. How can I cancel a flight?

A. It's possible to cancel flights from within the 'Ticket Queue' screen. Here you need to select the 'Request Change' option for the relevant PNR.

17.Q. What is the cancellation policy?

A. Each airline has their own cancellation policy. Therefore, we suggest that you always cancel the flight as early as possible, and certainly no less than two hours before the departure time.

18.Q. What is the maximum number of seats that can be booked via Placid Tripncare Travels Pvt. Ltd?

A. You can book up to nine seats at a time (except Jet Lite)